Ash Pay
Email us
The fastest way to reach us. We aim to reply within 1–2 business days.
Before you write
Please include the name and mobile number on your account and a short description of what you need help with. Never share your PIN or a verification code with anyone, including us.
Frequently asked questions
What is Ash Pay?
Ash Pay is a mobile money-transfer and digital wallet app. You can hold a balance, send and receive money with other Ash Pay users, request payments, and arrange cash pickup or ATM cashout through trusted partners.
How do I turn text alerts on or off?
Open the Ash Pay app, go to notification settings, and toggle "Text me about activity." You can turn it off there anytime, or reply STOP to any Ash Pay text. See our Messaging Policy for details.
Why didn't my verification code arrive?
Codes usually arrive within a minute. Make sure you entered the correct number and country, check your signal, and request a new code after a short wait. If it still doesn't arrive, email us at support@getashpay.com.
Is my money safe?
Yes. Ash Pay uses encrypted connections, PIN and device protection, and a tamper-evident ledger that reconciles balances continuously so your account is always accurate. Learn more on our security overview.
How do I close my account or delete my data?
Email us at support@getashpay.com from the account you'd like to close, and we'll help you. See our Privacy Policy for how we handle data.
Do you charge fees?
Any fee that applies to a transaction is shown to you before you confirm it. Your carrier's standard message and data rates may apply to text messages.
Contact
Ash Pay by Ash Creative Labs · support@getashpay.com · getashpay.com